Last Updated: July 3, 2026.
This Refund Policy applies to the games and related digital entertainment services available at https://vipspindom.cloudmindtechnologies.com/ (the “Platform”), operated by CloudMind Technologies Inc.
Company Information
CloudMind Technologies Inc.
1500 N GRANT ST STE R
Denver, CO 80203
United States
Email: [email protected]
By purchasing virtual items, game currency, or other digital content through the Platform, you agree to this Refund Policy.
1. Digital Products
The Platform offers social and casual gaming services, including but not limited to:
Virtual coins and virtual currency;
In-game items and boosters;
Game packs and promotional bundles;
Additional game features;
Other digital content (collectively, “Digital Products”).
All Digital Products are licensed, not sold, and may only be used within the Platform.
2. General Refund Policy
Because Digital Products are delivered immediately after purchase and are available for instant use, all purchases are generally final and non-refundable, except where required by applicable law.
We may review refund requests in the following situations:
Duplicate charges caused by a technical or system error;
Unauthorized transactions confirmed after investigation;
Purchased Digital Products were not delivered to the correct game account due to a verified technical failure;
Other circumstances where a refund is required under applicable consumer protection laws.
3. Non-Refundable Situations
Refunds will normally not be granted for:
Change of mind after purchase;
Unused virtual currency or in-game items;
Digital content that has already been used, consumed, activated, or redeemed;
Purchases made by mistake by the account holder;
Dissatisfaction with game features, difficulty, rewards, or outcomes;
Account suspension, restriction, or termination resulting from violations of our Terms of Service.
4. How to Request a Refund
To request a refund, please contact: [email protected] Please include the following information: Your game account ID or player ID; The email address associated with the account; Order number or transaction ID; Date and amount of the purchase; A brief description of the issue; Screenshots or supporting documents, if available.
5. Review and Processing
Refund requests are generally reviewed within 5–10 business days after all required information has been received. To protect users against fraud and unauthorized transactions, we may request additional verification information. If a refund is approved, the refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank, card issuer, or payment provider.
6. Chargebacks
If you believe a transaction is incorrect or unauthorized, please contact [email protected] before initiating a chargeback or payment dispute with your bank or card issuer. We will make reasonable efforts to investigate and resolve the matter promptly. Fraudulent or abusive chargeback activity may result in: Temporary suspension of the related game account; Removal of virtual currency, items, or rewards associated with the disputed transaction; Permanent account closure in serious cases.
7. Minors
The Platform is intended for users who have the legal capacity to enter into a binding agreement. If a purchase was made by a minor without proper authorization from a parent or legal guardian, the parent or guardian should contact us immediately with relevant supporting information so that we may review the situation in accordance with applicable laws.
8. Legal Rights
Nothing in this Refund Policy limits any non-waivable consumer rights that may apply under the laws of your country, state, or region of residence. Where local law grants mandatory refund rights, those legal rights will prevail over this policy.
9. Contact Us
If you have any questions about this Refund Policy or a specific transaction, please contact:CloudMind Technologies Inc.
1500 N GRANT ST STE R
Denver, CO 80203
United States
Email: [email protected]
Website: https://vipspindom.cloudmindtechnologies.com/